Valdis understands that every business and every management is unique, and because of this we offer support that can be personally tailored to suit your IT needs.
Our standard support contract start from collecting information about customers IT scope including usage of hardware, software and networking inside the company. Through the informations, we draw out what the customer needs and how to fix the problems and gives the customer a guaranteed time period to receive a response for his/her support request. The standard on-site response is offered within 24 hours, although for critical devices, this can be much faster. Through the use of remote access, most responses and resolutions occur within a matter of minutes. By using remote access and online monitoring, we are immediately informed when any problem occurs.
We also provide a pay-as-you-go support option that means you don’t have to worry about binding long-term contracts.